Shipping policy

Shipping Policy

At Haus of Winston, we ship Australia-wide with love and care. All orders are fulfilled by our trusted partners and shipped directly to your door.

Processing Time

All orders are processed within 2–5 business days after your payment has been confirmed. You’ll receive a confirmation email with tracking details once your order is dispatched.

Shipping Within Australia

We currently ship exclusively within Australia.

Please note that these timeframes are estimates only. Delivery may be affected by public holidays, courier delays, or remote locations.

Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number. Please allow a few days for tracking updates to appear after dispatch.

Multiple Items

Some items may ship separately depending on availability. Don’t worry—your entire order is on its way!

Incorrect Address

Please double-check your address at checkout. We are not responsible for lost packages due to incorrect or incomplete shipping information.

Delays & Lost Parcels

If your order hasn’t arrived within 30 business days, please contact us at thehausofwinston@gmail.com. We’ll investigate and offer a refund or reshipment where appropriate.

Thank You

Thank you for supporting a small business. We appreciate your patience and can’t wait for you to enjoy your new pieces from Haus of Winston.